Rental terms

The person who collects the car is responsible for it for the whole rental. Only drivers named on the contract may drive it.

At handover we need the original of a valid driving licence and ID (a passport for non-Turkish citizens). If your licence isn't in the Latin alphabet, an International Driving Permit is also required.

The minimum driver age and years of licence for each class are shown on that class's page. We can't hand the car over to a driver who doesn't meet them.

At handover, the deposit shown on the class page is blocked on a credit card in the renter's name. Debit cards and cash deposits aren't accepted.

When the car comes back undamaged, complete and with the agreed fuel level, the block is released within 7 business days. Timing can vary by the card's bank.

The rental is charged using the payment method our team shares when confirming your booking. Prices on the website are estimates; the final amount is confirmed with the booking.

The rental is charged in 24-hour blocks starting at the pick-up time.

On the last day, returning up to 2 hours late is free. Beyond 2 hours, another day is charged.

To extend, call us before your return time. An unapproved extension can leave the car uninsured.

Return the car with the fuel level it had at pick-up. Missing fuel is charged at the current pump price plus a service fee.

The daily mileage shown on the class page adds up over the rental. Each extra kilometre is charged at the class's rate.

Every car has compulsory third-party insurance. Collision damage waiver (CDW) and theft protection are included as shown on the class page.

For damage covered by insurance, the most you pay is the excess stated for the class.

Not covered: driving under the influence of alcohol or drugs, unlicensed or unauthorised drivers, intentional or grossly negligent damage, racing and off-road use, tyre, glass and headlight damage, and belongings left in the car. In these cases the renter bears the full cost.

After any accident or damage, move the car somewhere safe, call us straight away and, where needed, the police or gendarmerie, and get an accident report or police report.

Damage reported without a report can't be claimed on insurance and is charged to the renter.

If the car breaks down, don't have it repaired yourself; call our 24/7 line. Repairs made without our approval aren't reimbursed.

Traffic and parking fines during the rental are the renter's. Fines sent to the car's plate are passed to the authority with the renter's details or charged to the renter with a service fee.

Bridge and motorway tolls are paid through the car's HGS tag and invoiced at return. Penalties for unpaid passes are the renter's.

No smoking in the car; a cleaning fee applies otherwise. Pets travel only in a carrier.

The car may not be used for paid transport of goods or passengers, towing, racing, driving lessons, or off-road.

The car may not leave Turkey without our written permission.

Additional drivers are added to the contract at handover with their documents; the class's daily additional-driver fee applies.

Drivers under the age stated on the class page pay the daily young-driver fee.

Airport handover, delivery to your address and returns at a different place are shown separately in your booking summary.

Requests sent through the website are provisional: nothing is charged until our team confirms, and cancelling is free.

For confirmed bookings, cancellations and changes are free up to 24 hours before pick-up. Later cancellations or not collecting the car may be charged one day's rental.

The details you share are processed to run your booking and meet our legal obligations, in line with Turkey's Personal Data Protection Law No. 6698, and are not shared with third parties for any other purpose.